Reference

livitoto Terms & Conditions for Your Account

livitoto Terms & Conditions set out how you open, use and protect your account, including phone verification before access and the rules for DANA, OVO, GoPay and QRIS…

Account stepsWallet rulesPolicy accessPhone verification
livitoto livitoto Terms & Conditions for Your Account
TERMS SUPPORT

Get Terms Help Before Account Access

Questions about these Terms & Conditions should be raised before you complete an account step or submit a wallet request. Our in-account support channel is available from 09:00 to 22:00 WIB, giving you a direct route when login, phone verification or a payment receipt needs clarification. From Jakarta or elsewhere in Indonesia, include your account reference and the relevant date so we can trace the policy question without asking you to repeat the full history.

Team online

Account path

Ask through the in-account support channel before opening a new profile. We can clarify phone verification, duplicate-account rules and the account details required under these Terms & Conditions.

Wallet status

For DANA, OVO, GoPay or QRIS questions, send the payment reference and receipt through support. We use those details to explain whether a request is pending, rejected or ready for checking.

Policy changes

When you need a clause explained or want to ask about an updated term, contact us through the same support route. We will point you to the relevant wording and effective date.

CLEAR ACCOUNT CARE

Keep Your Policy And Account Clear

We apply these Terms & Conditions through visible account steps rather than hidden assumptions. The details below explain how we handle data, browser storage, security checks and requests to change your records…

Data handling

We use the account details you submit to operate access, verify phone ownership, assess wallet requests and respond to policy questions. We do not ask you to send passwords through the support channel.

Cookies

Cookies and similar browser storage can keep your session and policy choices available on the same device. You can clear them in your browser, but doing so may require another login.

Account security

Keep your password and verification codes private, and sign out on shared devices. If your phone or login details change, contact support before another wallet request is submitted.

Record retention

We retain account, support and transaction records for the period needed to operate the service, resolve disputes and meet applicable legal duties. The relevant retention period can depend on local law.

Contact route

Use the in-account support channel from 09:00 to 22:00 WIB for questions about these Terms & Conditions. Include your account reference, but never include your password or verification code.

Change requests

You may ask us to correct inaccurate account details through support. We may request phone verification or another account check before changing information connected to DANA, OVO, GoPay or QRIS.

Terms & Conditions Questions Before Joining

The answers below cover the policy searches we hear most often before an account is opened. If your situation is different, use the account support channel and quote the clause or account step that concerns you.

You can open the Terms & Conditions page before creating an account and return to it from the policy link in the account area. Check the displayed effective date whenever we publish a change.

You must provide accurate details and complete phone verification before account access. We may pause a wallet request when the account name, phone record or payment reference does not match.

Those local rails may be available where local law permits. Use a wallet or QRIS code connected to your own account details, and keep the receipt if support needs to check status.

Yes. The same policy applies on a phone, tablet and desktop. If browser storage is cleared or the device changes, you may need to log in and complete an account check again.

We may restrict access when details are inaccurate, security checks fail, an account appears duplicated, or use conflicts with applicable rules. Access depends on local law and the eligibility requirements shown to you.

Contact us through the in-account support channel from 09:00 to 22:00 WIB. State the incorrect detail and your requested correction; we may ask for phone verification before making the change.

We show the revised wording and effective date when these Terms & Conditions change. Read the update before continuing, and contact support if a clause affects your account or wallet request.