Reference

livitoto Privacy Policy For Your Account

Our Privacy Policy explains how we collect, use and protect details connected with your livitoto account, including login activity, device signals and wallet records.

Account data explainedWallet records coveredDevice access clarifiedPrivacy requests supported
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REQUEST SUPPORT

Get Help With Privacy Requests

A privacy question should not leave you searching through unrelated account screens. We keep the request path close to your account and cashier history, so you can point us to a login event, payment receipt or device concern with useful context. Send a request through the available support channel, include your registered contact detail and describe the change or access request you want us to assess. We respond according to the details available and where local law permits.

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Account contact

Use the support route connected with your livitoto account when you need a copy, correction or explanation of account data. Include your registered contact detail so we can check ownership before responding.

Wallet receipt check

If a DANA, OVO, GoPay or QRIS record looks unfamiliar, share the receipt reference and approximate time through support. We use those details to locate the related account event without asking for your wallet password.

Login concern

For an unfamiliar login, device session or verification message, tell us what you noticed and when it happened. We can review the account-security trail and explain the next privacy step.

DATA CONTROL

Your Data Path Across livitoto

We separate ordinary account activity from security checks so our handling stays tied to a clear operational reason.

Account details

We use your submitted contact and verification details to identify your account, send account notices and handle requests about stored data. We do not ask for wallet passwords as part of a privacy request.

Device signals

Browser type, session activity and device signals help us recognise unusual access. These records support account protection when your mobile path moves from login to the lobby or cashier.

Cookies

Cookies can keep a session active, remember basic preferences and help us understand whether a page request completed. You can manage cookie settings through your browser, though some account steps may then need repeating.

Payment matching

For DANA, OVO, GoPay, QRIS and bank routes, we retain reference and status details needed to match a transaction with the correct account. We do not need your wallet password to perform that match.

Retention choices

We keep records for as long as they serve account, security, payment or legal purposes, then assess whether they should be removed or anonymised. A request can ask us to explain the period that applies.

Correction requests

You can ask us to correct inaccurate account details or clarify how a record was created. We may request an account check first, so another person cannot change your privacy records.

Privacy Answers Before Account Opening

These Privacy Policy answers focus on the questions we expect you to ask before opening an account from Indonesia. They cover the data linked with login, device use, local wallets and requests for access or correction. If your situation is not covered, contact us through the account support path with enough detail for us to locate the relevant record.

It covers account details, verification records, login and device signals, cookies, payment references, support requests and retention. It also explains how to ask about access, correction or removal where local law permits.

Yes. The Privacy Policy covers status and reference details received from DANA, OVO, GoPay, QRIS, bank transfer and virtual account routes when they are matched with your account activity.

We use these signals to maintain your session, recognise unusual login behaviour and protect account access. They can also help us investigate a device concern linked to a specific account event.

You can send an access request through the support path connected with your account. Include your registered contact detail; we may verify ownership before explaining the records held and their purpose.

Contact support with the detail that appears wrong and the correction you are requesting. We will check the account first, then assess the change against security, payment and legal record requirements.

Retention depends on the purpose of each record, including account security, payment matching and legal duties. You can ask support to explain the applicable period for a particular account or receipt.

You may ask us to remove or restrict data where local law permits. Some records may need to remain for security, payment matching or legal reasons, and support will explain the result.

Related Pages

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